New Customers: if you’re not completely in love with your cereal, we’ll refund your first 4-pack case in full. Please note, if you’re just giving us a try for the first time, please only order a 4 pack to start, as we cannot refund 6 and 8 packs, or more. Refunds are eligible within 6 months of order date.
Returning Customers: Firstly, thank you! Secondly, if we launch a new flavor, you can order that new flavor to try. If you don’t like it, we’ll refund up to 2 boxes of the new flavor. We encourage you to add new flavors to a build-your-own-box bundle, so you can select the quantity!
Bars Customers: We are so excited to launch our new Cereal Bars! Both new and existing customers can try our Bars and are eligible for a refund of your first order of 1-case (4 packs of bars) if you don’t end up loving them.
Please note, Bowls and Spoons and any other non-food related items are not eligible for return. As a primarily perishable food-based company, we do not have return logistics in place to handle physical returns. All Bowls and Spoons are final sale, with the exception of damages, in which case a replacement will be issued.
If you have any questions about giving us a try, drop us a line at hello@magicspoon.com!
